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  • We are committed to helping you. Our staff are answering billing calls and email messages remotely, slowing our normal response time. We appreciate your patience.

  • Manage your account online with Y.O.U.

    • Manage your utility account anywhere, anytime.
    • Look up payment status and history.
    • Pay online or by text.
    • Schedule payments.
    • Eliminate paper with paperless notifications.
    • Choose free AutoPay and skip the check and postage. 

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    New user? Register now.

  • Security notice

    For your protection, additional web security features have been made to Your Online Utilities (Y.O.U.), our online payment site.

    If you experience problems accessing payment screens, be sure to use one of the following browsers:

    • Internet Explorer, version 11 or higher
    • Google Chrome, version 60 or higher
    • Apple Safari, version 10 or higher
    • Firefox, version 55 or higher
  • Utility services

    • Pay and Manage your Bill
    • Start or Stop Service
    • More about Utility Services
    Pay and Manage your Bill

    We offer multiple ways to pay your utility bill, including free AutoPay and online credit card payments. 

    Pay with Your Online Utilities

    Payment options

    Financial assistance

    Utility rates

    Start or Stop Service

    Need to start or close an account?

    Contact us:

    Read more about starting or stopping utility service.

    More about Utility Services

    The City provides water, wastewater (sewer) and stormwater utilities.

    Shut off your water meter in an emergency

    In this short video we demonstrate the steps to turn off your water. If you're planning a plumbing project, call us first so we can send someone to assist. This may help you avoid damage to the meter box water valve. 

    • To report a water main break or a hydrant leak, call 503-618-2626 during business hours.
    • Evenings or weekends, call 503-661-3906 and an on-call superintendent will dispatch staff as needed.