East Metro Mediation

  • Mediation is a way to work through a disagreement or conflict between two or more people.

    Mediación ayuda a la gente a resolver problemas entre vecinos y otros.
  • This free service provided to individuals and businesses in:

    • Fairview
    • Gresham
    • Troutdale
    • Wood Village
    • Unincorporated eastern Multnomah County
    • How mediation works
    • How mediation helps
    • Mediation advantages
    How mediation works

    When you contact East Metro Mediation a trained mediator will talk to you about your situation, your concerns and about others who might be involved.

    • As an impartial, neutral party, the mediator will help you understand your interests and your options.
    • You may want to work on the resolution yourself, or you may ask the mediator to contact the other party involved to understand their concerns about the situation.
    • Often both parties want a facilitated session where they meet to discuss the situation.
    • All information shared during mediation is confidential.
    How mediation helps

    The mediation process is facilitated by a trained, impartial mediator, who provides a safe setting for both sides of the issue to be expressed.

    • Business and workplace mediation provides tools for solving problems such as consumer complaints and employee disputes.
    • Elder mediation provides specialized services to help older adults, families and caregivers address situations that surface with aging.
    • Housing conflicts
    • Neighborhood mediation helps neighbors resolve disagreements over common neighbor-to-neighbor issues from property line disputes to noise.
    • Training in communication and conflict resolution includes classes for the public, mediation professionals, schools and community groups.
    • Tips for talking though troubles
    Mediation advantages
    • Free: Mediation is available at no cost to the parties within East Metro Mediation’s service area.
    • Fair and neutral: Parties have an equal say in the process and decide settlement terms, not the mediator. There is no determination of guilt or innocence in the process.
    • Time-saving: Often mediation is completed in one meeting. Using East Metro Mediation can save parties money by avoiding costly and lengthy litigation.
    • Confidential: All parties sign a confidentiality agreement. Information disclosed during mediation will not be disclosed to people outside your mediation or the program.
    • Improves communication and fosters cooperation: Mediation provides a neutral and confidential setting where parties can openly discuss their views on the underlying dispute. Many times the enhanced communication can lead to mutually satisfactory resolutions.
    • Design your own solution: A neutral third party assists the parties in reaching a voluntary, mutually beneficial resolution. Mediation can resolve many issues important to both parties.
    • Everyone wins: More than 90% of cases are resolved when both parties participate in East Metro Mediation; 98% of respondents expressed satisfaction with our services in a follow-up survey.