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Utility Financial Assistance

  • We are committed to helping you. Our staff are answering billing calls and email messages remotely, slowing our normal response time. We appreciate your patience.

    Utility/garbage financial assistance program

    Help available for qualified applicants

    The City’s new utility assistance programs help customers struggling to pay utility or garbage bills.

    • Each situation will be considered individually.
    • The City will approve applicants fairly to allow our limited funds to help the most customers.
    • Please read the qualifications before applying.

    What you need to know

  • How to Apply
    Applications available below

    Application tips

    1. Limited funds are available and programs will close once funds are depleted.
    2. Complete and submit your application (paper or electronic) as soon as possible to make sure it gets reviewed.
    3. We encourage you to complete the application and submit online for priority consideration.
    4. Applicants will need household gross annual income information, a Gresham utility account number and/or garbage hauler name and account number.
    5. Applicants applying online can save and come back to the application to complete it at a later time if necessary. Note: Only complete submitted applications will be considered; saved, non-submitted applications do not ensure consideration.
    6. If you complete a paper application, please return to the utility payment drop box at Gresham City Hall. Do not mail the application because it will delay your submission.
    7. Please respond within 24 hours if staff contacts you. Delays in response could lead to denial of assistance.

    Our commitment

    We will not report your immigration status or any identifying information to any level of government.

    Paper applications

    You can pick up a paper application outside City Hall starting Feb. 8. Find the applications attached to the utility payment drop box and near the front door at:

    City of Gresham 
    1333 NW Eastman Parkway 
    Gresham, OR  97030


    Contact utility customer service at 503-618-2373 option 6, or

    1. Customer must have a Gresham utility billing and/or a solid waste and recycling account with a Gresham hauler.
    2. Funds may be limited for those who don't live in the city of Gresham.
    3. Assistance applies to single-family homes. Prorated funds may be available for duplex and triplex residences.
    4. Household size and gross annual income will be considered when determining the level of assistance. The program is targeted to households making 60% of median family income or less.
    5. Income validation may be requested.
    6. Extenuating circumstances may justify giving an exception to these requirements.
    1. You may be asked to pay portions of your past due balance before assistance can be granted.
    2. Certain programs restrict assistance to bills dated April 1, 2020, and after.
    3. City of Gresham utility bill customer assistance is limited to once every six billing cycles.
    4. Larger-than-normal bill amounts may receive reduced funding.
    5. Certain programs are reserved for households impacted by COVID-19.
    Application Processing

    Processing times vary based on volume. Allow up to three weeks for notification.

    We encourage you to continue paying your utility bills while your financial assistance application is in process.


    Contact us at

  • Apply for assistance

    Other assistance programs

  • Tenant Assistance

    Rent assistance programs

    Visit our rental assistance for tenants page for information about rent assistance and other support for renters in Gresham.

    Helping Hands

    Donate to Helping Hands

    Helping Hands allows the City to accept contributions from residents, businesses and City employees to help those in need pay for water, wastewater and stormwater utility services.

    All donations go directly to the financial assistance program and are tax deductible.

    For more information, contact Utility Billing at 503-618-2373 or

    Stormwater Fee Discount

    Residential homeowners, who meet stormwater reduction requirements, may reduce the stormwater utility bill amount.

    For more information, visit the stormwater utility rates page.