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Utility Financial Assistance

  • We are committed to helping you. Our staff are answering billing calls and email messages remotely, slowing our normal response time. We appreciate your patience.

    Coming soon: Enhanced financial assistance program; updates will be posted to this page.

  • Utility Customer Assistance Program

    Customer assistance application

    Our Utility Customer Assistance Program provides limited funds to pay the utility bill for a customer experiencing financial hardship.

    Each situation is considered individually, to allow funds to help the most customers.


    1. Customer must have a Gresham utility billing account.
    2. Assistance applies to single-family residences only.
    3. Customers' monthly income cannot exceed 150% of the federal poverty level.
    4. Extenuating circumstances that warrant granting an exception to the above requirements.


    1. The amount of assistance is limited to one normal bi-monthly period.
    2. Frequency of assistance is limited to once every 6 billing cycles.

    Submit a completed application to or mail to: 

    City of Gresham
    Utilities Division
    1333 NW Eastman Parkway
    Gresham, OR  97030

    Tenant Assistance

    Tenant assistance program flyer

    Are you a tenant in a multi-family property and received a rental increase from your landlord because of the Public Safety Fee?  If so, you may qualify for the Gresham Rental Fee Assistance Program through our partner Human Solutions.  The program offers rent assistance up to $90 per program year.

    Apply at Human Solutions - Rockwood Office
    124 NE 181st Ave., Suite 109
    Portland, OR  97230
    Monday - Friday 9:00 am - 4:00 pm

    Questions? Call 503-405-7875

    Helping Hands

    Donate to Helping Hands

    Helping Hands allows the City to accept contributions from residents, businesses and City employees to help those in need pay for water, wastewater and stormwater utility services.

    All donations go directly to the financial assistance program and are tax deductible.

    For more information, contact Utility Billing at 503-618-2373 or

    Stormwater Fee Discount

    Residential homeowners, who meet stormwater reduction requirements, may reduce the stormwater utility bill amount.

    For more information, visit the stormwater utility rates page.