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    State program that reduces monthly cost of phone or broadband service for qualifying low-income Oregon households 

Utility Billing

  • We are committed to helping you. Our staff are answering billing calls and email messages remotely, slowing our normal response time. We appreciate your patience.
  • Need help paying your bill?

    If you are unable to pay by the due date, call us at 503-618-2373 for payment arrangements. 

    Financial assistance is available for qualified customers.

  • Paperless billing

    Tired of paper bills? Sign up for paperless billing and you'll receive a link by email to view your bill online. You'll also have an archive of previous bills. 

    Sign up for paperless billing.

  • Notice: Water shut-offs return July 2021

    The water shut-off suspension for utility customers in response to COVID-19 is coming to an end. The City will resume water disconnection for past-due accounts starting July 13, 2021, based on the bill due date.

    Financial assistance available

    If you need help catching up, funds are still available to assist utility customers with COVID-related financial hardship. Now is the time to apply for help and work with us to get your bill current.

    If you have a past-due account, please consider taking these actions:

    • Check your City of Gresham utility statement to make sure you are current on your bill.
    • Check your email and mail for any notices from City of Gresham Utilities; we will be mailing notices to all delinquent customers.
    • Make payments by visiting Your Online Utilities or calling 1-844-813-4738.
    • Apply for financial assistance or call 503-618-2373, option 6.

    You can pick up a paper application for utility bill assistance outside City Hall. Find the applications attached to the utility payment drop box and near the front door.

    Payment options

  • Pay Online

    Pay online through Your Online Utilities (Y.O.U.)

    Pay now

    • There is no charge to pay your utility bill online through Y.O.U.
    • You can pay with credit or debit card (Visa, MasterCard, Discover) and e-checks using Y.O.U. 

    AutoPay is the easiest way to pay your utility bill and it's free.

    Sign up for AutoPay online.

    Submit an AutoPay sign-up form.

    • Once you’ve signed up for AutoPay, your payment will be automatically deducted from your bank account on the due date.
    • Continue to pay your bills until you receive a bill that says "AutoPay On," that's how you'll know AutoPay is working for you. 
    • You'll receive a notice three days before your invoice due date, using the invoice notification method you selected.
    Pay by Text

    Pay by text through Your Online Utilities (Y.O.U.)

    Pay now

    Sign up to receive text notifications about your utility bill and have the option to pay by text message with your stored payment information.

    • Easy and convenient to pay bills on-the-go.
    • Receive text notifications when your bill is ready.
    • Easily view statements on your mobile device.
    • Pay with a quick text reply using your default payment method.
    • Simple online registration.

    Register to get started

    Two ways to register:

    1. When making an online payment, sign up for Pay by Text and receive SMS text reminders for future invoices. These text notifications will not replace email notifications.
    2. Update your account information when logged in to Y.O.U.
      • After confirming registration, you'll begin receiving text notifications, in addition to email.
      • If a default payment method is saved, you'll have the option to reply with the prompted text message to pay. 
    Pay by Mail or Drop-box

    City of Gresham Utilities Division
    1333 NW Eastman Parkway 
    Gresham, OR 97030

    Pay by Phone

    To pay by phone, call 1-844-813-4738.

    A $3.95 fee applies for phone payments.

    Pay on Behalf of Another Person

    You may pay a utility bill on behalf of another person through Invoice Cloud.

    A $3.95 fee is charged for each transaction.

    Schedule a Payment: Future or Recurring

    There is no charge to schedule future or recurring payments through Your Online Utilities.

    To avoid late fees, please confirm that your scheduled or recurring payment date is prior to the due date indicated on your invoice.

  • Late charges

    A late fee is added to the utility bill if payment is not received within six days after the due date. There will be a charge for any returned payment. 

    Late fees and penalties are added to licenses if payment is not received by the expiration date. There will be a charge for any returned payment.