Electronic Plan Review

  • First-time login information

    Set-up instructions if this is your first time logging in to ePlan Review.

    • Windows Vista and Windows 7
    • Windows 8 or 10
    • Mac
    Windows Vista and Windows 7
    Step 1: Disable User Account Control (UAC)

    Important: User Account Control (UAC) must be turned off prior to installing the ePlan Review components.
    UAC may be turned back on after ePlan has been successfully run and allowed to install all ActiveX controls.

    Step 2: Restart your computer

    This is required to ensure disabling UAC does not affect the installation of the components.

    Step 3: Enable Compatibility View

    Most computers have received Windows updates that install Internet Explorer 9 or higher, which require Compatibility View to be enabled for ePlan to work.

    Open Internet Explorer and go to: https://eplan.greshamoregon.gov/eplan

    To enable Compatibility View, go to the Tools menu (if you don't see it, press the "Alt" key), then click on "Compatibility View."

    Step 4: Disable pop-up blocking

    ePlan Review uses pop-ups. If you have a pop-up blocker enabled (enabled by default on Internet Explorer), you will have to either disable the blocker or allow an exception for the ePlan Review site.

    To disable the blocker go to the Tools menu, Pop-up Blocker, and choose "Turn Off Pop-up Blocker."

    Or, you can keep the pop-up blocker enabled and allow an exception by:

    1. In Internet Explorer, go to the Tools menu (if you don't see it, press the "Alt" key) – Pop-up Blocker – Pop-up Blocker Settings.
    2. In the "Address of website to allow" field, type in "eplanreview@greshamoregon.gov," then click "Add."
    3. Click the "Close" button in the lower-right corner.

    Note: Other toolbars in Internet Explorer, such as Google, Yahoo, etc. often have their own pop-up blockers as well. Those toolbars, if installed, will also need to have their pop-up blockers disabled or set to allow eplan.seminolecountyfl.gov for the site to work. Refer to the help section of your toolbar for more information.

    Step 5: Install the components

    Click the Install ePlan Review Components link at the bottom of the ePlan Review login page.

    After the components are installed, log into ePlan. When viewing or uploading a drawing or document for the first time on your computer, you may be prompted with a pop-up message asking if you want to install this software.

    Click "Install."

    Once you've completed these steps, your computer will be properly set up to use ePlan Review.

    Windows 8 or 10

    The City's ePlan system is not certified to work with Windows 8 or 10 or Internet Explorer 10.

    These instructions are provided as a work-around, allowing ePlan to work with Windows 8 or 10 and Internet Explorer 10 (32 bit) and are not certified by our ePlan vendor, or supported by the City.

    Users choosing to interact with the City's ePlan projects using Windows 8 or 10 and/or Internet Explorer (32 bit) do so with the understanding we may not be able to assist you with difficulties you encounter and you do so at your own risk.

    Step 1: Disable User Account Control (UAC)

    Important: UAC must be turned off before installing the ePlan Review components. User Account Control may be turned back on after ePlan has been successfully run and allowed to install all ActiveX controls.

    1. Go to the Search Charm and type "Change User Account Settings."
    2. To disable it, lower the slider to "Never notify."
    3. Click "OK."
    Step 2: Restart your computer

    This is required to complete disabling of UAC so it doesn't affect the installation of the components.

    Step 3: Enable Compatibility View

    Internet Explorer 9 and higher require Compatibility View to be enabled for ePlan to work.

    Open Internet Explorer and go to http://eplan.greshamoregon.gov/.
     
    To enable Compatibility View, go to the Tools menu (if you don't see it, press the "Alt" key), then click on "Compatibility View." 

    Step 4: Disable pop-up blocking

    ePlan Review uses pop-ups. If you have a pop-up blocker enabled (enabled by default on Internet Explorer), you will have to either disable the blocker or allow an exception for the ePlan Review site.

    To disable the pop-up blocker, go to the Tools menu (if you don't see it, press the "Alt" key), "Pop-up Blocker," and choose "Turn off Pop-up Blocker."

    Or, you can keep the pop-up blocker enabled and allow an exception by:

    1. In Internet Explorer, go to the Tools menu (if you don't see it, press the "Alt" key) – "Pop-up Blocker" – "Pop-up Blocker Settings."
    2. In the "Address of website to allow" field, type in "eplan.greshamoregon.gov," then click "Add."
    3. Click the "Close" button in the lower-right corner.

    Note: Other toolbars in Internet Explorer, such as Google, Yahoo, etc. often have their own pop-up blockers as well. Those toolbars, if installed, will also need to have their pop-up blockers disabled or set to allow eplan.greshamoregon.gov for the site to work. Refer to the help section of your toolbar for more information.

    Step 5: Adjust Internet Explorer security settings

    These settings must be changed to allow the required ePlan ActiveX controls to install.

    1. In Internet Explorer, go to the Tools menu (if you don't see it, press the "Alt" key) – "Internet Options –
      Click "Security" tab.
    2. Click on "Trusted Sites."
    3. Click on "Sites."
    4. Add "eplan.greshamoregon.gov" to the zone. Next, uncheck the box beside "Require server verification (https:) for all sites in this zone," then "Close."
    5. Uncheck "Enable Protected Mode."
    6. Click on "Custom level..."
    7. Scroll down to "ActiveX Control Settings" and mirror the settings shown below.
    8. Restart your computer.
    Mac
    Step 1: Install Microsoft Silverlight

    On a Macintosh system, the following requirements must be met:

    Mac system requirements for Silverlight 5:

    Mac system requirements for Silverlight 4: 

    Step 2: Install Adobe Flash Player

    Adobe Flash Player is required to be installed for viewing files in ePlan.

    Your computer will be properly set up to use ePlan Review once you've completed these steps.